RefurbDepot Complaints and Reviews

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Main address: 1449 37th Street 11218 Brooklyn NY
1-800-660-4443, 1-718-686-7444, 1-718-686-7444, 1-718-228-6948,
  • 18 complaints
  • $3.8K claimed losses
  • $213 average
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  • Oct 12, 2011
  • Laptops and Tablets
  • Sarasota, Florida
  • Toshiba Laptop
  • 2
  • 40

they will do anything to avoid performing extended warranty work. they want p.o. # which they never issued in writing or on the shipping box. I have all other pertinent info but they will not honor. The repair shop located in brooklyn NY will also insist on the P.O. Will never purchase another item from them. Refurb Depot and are the same co. Toshiba american information... Read more

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  • Sep 02, 2011
  • Appliances and Electronics
  • Miami, Florida
  • Appliances Purchase
  • 26

I have bought 2 laptops, 5 cameras and a XBox 360 Elite. All with extended warranties, all dead and under warranty, but no where to send it to. Somebody has had to pick up these insurance clams or it is a clearly fraud. If they just closed their doors, that's one thing, but did they file for court protection? I hope somebody gets back to me and lets me know something. The Xbox was purchased... Read more

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  • Mar 30, 2011
  • Products
  • Saint Augustine, Florida
  • Heater Purchase
  • 22

I purchased a home theater from Refurbdepot along witha 4 year axtended warranty, The unit had problems from the start.A couple things i decided to live with.Though now i've decided to contact them and use the warranty I purched.I have "E" mailed them with no responce. Now I decided to call the 1-800 number. My verizon carrier sya's "they cannot connect and to check the number".Which I did. IT's... Read more

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  • Oct 27, 2010
  • Laptops and Tablets
  • Cincinnati, Ohio
  • Hp Laptop
  • 2
  • 46

I ordered a laptop for my grandfather. RefurbDepot's site showed it shipped but gave no tracking number. 10 days, multiple e-mails, and several phone calls later . . . no resolution. They never answered one e-mail. They never picked up the phone. Stayed on hold for over an hour twice!!! Stayed on hold a third time for 30 mins. I e-mailed their customer service as well as sales. Noone is... Read more

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  • Oct 21, 2010
  • Computers
  • Tampa, Florida
  • Credit Card Billing
  • 29

I ordered a computer from because of good price. I am still waiting for my computer and when I called they stated that they were out of stock. In the meantime my credit card was billed. So I am now trying to retrieve my money back. Their website states, we will not bill you until we ship order and on the website it states shipped. Please avoid the hassle and stay away from this... Read more

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  • Oct 20, 2010
  • Appliances and Electronics
  • San Diego, California
  • Ibm Think Centre
  • 11

SCAM and Fraudulent!!!! Do not buy from them. I order a home theater system. After 5 days they charged my card. I never got notification anything shipped. I emailed 2x and tried to call but they never answered. Took 4 days for them to get back to me and when they did, it was in the form of an automated phone call saying my order shipped but it did not give any specifics of the order and no... Read more

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  • Aug 14, 2010
  • Computers
  • Greenville, South Carolina
  • Toshiba Computer
  • 2
  • 18

In March 2009 I bought a Toshiba P305D-S8834 from Refurbish Depot at $800.00 ..... The computer has been in for repair (5) times already - first time (July 2009), it needed a new motherboard, now there are problems with the cooling fan that Computer Priority Service (an extended warranty company) don't seem to be able to get a handle on. Each time it goes in for repair, it costs me $70.00 for... Read more

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  • Jul 12, 2010
  • Computers
  • Atlanta, Georgia
  • Ibm Think Centre
  • 1
  • 15

I was happy when UPS deliverd my computer, but after hooking it up and it didnt work I was frustrated so I called refurb depot, and they gave me the numer to joy system were I called, and the tech first question after hearing my complaint was, do you know how to work on computers ? I knew then I had JUST GOTTEN F---ED . After I got it back from joy system it still did'nt work , so here we go... Read more

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  • Jun 17, 2010
  • Computers
  • Garland, Texas
  • Computer Tower
  • 30

This is the worst company to deal with. In my opinion they are nothing but liars. FedEx lost my computer, they kept telling me they would reship, had to call them back, never got a new tracking number, they would never call back. I kept getting warehouse is in different location, warehouse hasn't updated tracking number, we will research and email you the tracking number. I finally had to... Read more

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  • Jan 19, 2010
  • Computers
  • Kingsport, Tennessee
  • Samsung Entertainment Center
  • 16

This has got to be the worst business I have ever had to deal with.They sent me the wrong product i had to pay to ship it back took them 2 months to get my creditand now they won't give me the cost of shipping back. You never can talk to a manager cause they are never there. This has been the biggest hassle ever dont order anything from them!They try to hide behind what they say is a good company... Read more

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